Privacy Policy sens88 – Member Personal Data Protection

1 Introduction

Welcome to the sens88 Privacy Policy. This document explains in detail how we collect, use, store and protect your personal data when you use the sens88 platform, including the website, mobile app and all services we offer.

Sens88 is committed to protecting the privacy of every member and user of our platform. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. Our approach to privacy is built on the principles of transparency, user control, and robust technical security.

By registering or continuing to use the sens88 platform, you agree to the terms of this Privacy Policy. We encourage you to read this document carefully to fully understand your rights and how we handle your information.

2 Data We Collect

Sens88 collects two main categories of data: information you provide directly, and information collected automatically when you use our platform.

Information you provide directly:

• Full name as stated on a valid identification document.
• Active email address and mobile phone number.
• Date of birth for age verification (18 years and above).
• Bank account or digital wallet details for payment and withdrawal purposes.
• Copies of identity documents (MyKad, passport) for the KYC process.
• Current residential address for verification and compliance purposes.

Information collected automatically:

• IP address and general location data (country, city).
• Device type, operating system, and browser information.
• Game activity logs and transaction history.
• Cookie data and session identifiers to keep platform functions running smoothly.
• The time and duration of each login session.

3 Purpose of Data Collection

Every piece of information we collect serves a clear and legitimate purpose. sens88 uses your personal data for the following purposes:

• Identity verification and KYC: Ensuring all members meet the minimum age requirement and preventing identity fraud.
• Account management: Creating, maintaining and protecting your member account on the sens88 platform.
• Transaction processing: Processing deposits, withdrawals and refunds securely and accurately.
• Legal compliance: Meeting reporting and compliance requirements under applicable laws, including anti-money laundering (AML) regulations.
• Customer support: Providing technical assistance and resolving issues reported by members.
• Platform improvement: Analysing usage patterns to enhance user experience and system performance.
• Marketing communications: Sending promotional information and exclusive offers — only to members who have consented to receive such communications.
• Fraud detection: Monitoring suspicious activity to protect your account and the integrity of the platform.

Sens88 will not use your data for any purpose other than those stated above without obtaining your consent first.

4 Data Sharing

Your privacy is our priority. sens88 does not sell or rent members' personal data to any party. However, in the following limited circumstances, data may be shared with trusted third parties:

• Licensed payment providers: Payment gateways and financial institutions that process your transactions, subject to strict confidentiality agreements.
• Technical service providers: Companies that provide server infrastructure, analytics, and cybersecurity services on behalf of sens88, with limited access restricted to only the data required.
• Regulatory authorities: Law enforcement agencies or government authorities requiring information under a court order or legitimate compliance requirement.
• Game providers: Session information required by game developers to ensure game integrity and fairness — without revealing your full identity.

5 Data Security

Sens88 invests seriously in security infrastructure to ensure your personal data remains protected at all times. The technical and organizational security measures we implement include:

• 256-bit SSL encryption: All data transmitted between your device and sens88 servers is protected with high-grade encryption.
• Two-factor authentication (2FA): An additional security layer to protect your account login from unauthorised access.
• 24/7 security monitoring: A real-time threat detection system that monitors any unusual activity on the platform and member accounts.
• Isolated password storage: Member passwords are stored in hashed form and cannot be read by anyone, including sens88 staff.
• Strict access controls: Only authorised staff who require access for their specific duties may view member data, subject to ongoing auditing.
• Regular security testing: Penetration testing and security audits are conducted periodically by independent parties.

While we take all reasonable measures, no security system can guarantee absolute protection. In the event of a data breach that may affect your rights, sens88 will notify the relevant members within the timeframe required by law.

6 Cookie Usage

The sens88 platform uses cookies and similar tracking technologies to ensure the website functions properly and to provide you with a better experience. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance cookies: Collecting anonymous information about how you use the website to help us improve its performance.
• Functional cookies: Remembering your preferences such as language, region and display settings to deliver a more personalised experience.
• Analytics cookies: Helping us understand platform traffic and usage patterns for internal improvement purposes.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the sens88 platform.

7 Your Rights

As a sens88 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our privacy team via Live Chat or support email. We may need to verify your identity before processing the request to ensure the security of your data.

8 Data Storage

Sens88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account remains active and for 5 years after account closure for audit compliance purposes.
• Financial transaction records: Retained for 7 years after a transaction takes place, in line with Malaysian financial regulatory requirements.
• Support communication logs: Retained for 2 years for service quality and dispute resolution purposes.
• Anonymous analytics data: May be retained for longer periods in aggregated form that cannot be used to identify any individual.

Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with approved data deletion procedures.

9 Third-Party Links

The sens88 platform may contain links or integrations with third-party services such as game providers, payment gateways and analytics tools. When you access these third-party services, their respective privacy policies apply and not the sens88 Privacy Policy.

We recommend you read the privacy policy of each third-party service you use. sens88 is not responsible for the privacy practices or content of any third-party websites or services.

10 Children's Privacy

The sens88 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

11 Policy Amendments

Sens88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Members will be notified of any material amendments via email or in-platform notification at least 7 days before they take effect.

The "Last Updated" date at the top of this page will always reflect the latest version of the Privacy Policy. Continued use of the sens88 platform following any amendments constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the sens88 Privacy Officer through the following channels:

• Live Chat: Available 24/7 directly through the sens88 platform — the fastest way to get a response.
• Email: [email protected] (text display only)
• Telegram: Through official sens88 channels listed on the platform.

Our privacy team will respond to your enquiry within 2 business days. For data deletion or data access requests, please include your full name and account number to expedite the identity verification process.